Instant Kiwi Online games are interactive games that offer players the opportunity to win instant prizes. These games can be accessed and played on MyLotto or the MyLotto App.
Who is eligible to play Instant Kiwi Online games?
To participate in Instant Kiwi Online games, you must be a fully registered MyLotto player and confirm that you are 18 years of age or older. To ensure eligibility, players are required to complete a one-time age verification process on MyLotto or the MyLotto App.
When can I play Instant Kiwi Online games on MyLotto?
Instant Kiwi Online games are available for play every day between 6:30 am and 10:10 pm.
Can I try an Instant Kiwi Online game before purchasing it?
Certainly! All Instant Kiwi Online games offer a ‘Try Now’ option. By selecting ‘Try,’ no funds will be deducted from your account, and you’ll have the opportunity to play a demo version of the selected game. Please note that any prizes revealed during the demo version will not be awarded to you. You can play here: https://kenoresults.nz/
Can I cancel my purchase of an Instant Kiwi Online game?
No, cancellations are not possible for Instant Kiwi Online game purchases. Since the outcome of the game is determined at the point of purchase, all sales are final. It is your responsibility as a player to verify your selection before confirming the purchase. Refunds cannot be issued for purchases made in error.
Why was my Instant Kiwi Online ticket auto-completed?
If, for any reason, you are unable to complete an Instant Kiwi Online ticket, it will be automatically completed on your behalf. This process can take up to 45 minutes from the time of purchase. You can check the outcome of any auto-completed ticket under ‘Tickets > Completed Tickets > Instant Kiwi Online’ in your account.
Why was I logged out while playing an Instant Kiwi Online game?
To ensure the security of your account, you will be automatically logged out after 30 minutes of inactivity, including when playing an Instant Kiwi Online game. Once a game has started, the system cannot determine your level of activity, and if there is no interaction for 30 minutes, you will be logged out. If your session times out during a game, the game will be automatically completed, and if you were eligible for a prize, it will be deposited into your MyLotto wallet within 45 minutes. You can view this transaction in your Financial History.
What does Lotto NZ do with my photo ID?
Lotto NZ does not store any of your ID information, except for your name and date of birth, when you confirm your age online. The confirmation process is immediate and utilizes the official NZ Transport Agency and NZ Passport databases to verify your age. Lotto NZ only receives and retains information regarding the success or failure of your age confirmation.
If you confirm your age through the Customer Support team, the copy of your ID will be deleted once your age has been verified.
Winning a prize
How can I determine if I have won a prize?
The outcome of each Instant Kiwi Online ticket will be displayed at the end of the game. You can also check the results of completed tickets under ‘My Tickets > Completed Tickets > Instant Kiwi Online.’
Is there any skill involved in playing Instant Kiwi Online games?
No, playing Instant Kiwi Online games, like purchasing Instant Kiwi tickets in-store, is based on chance. The system determines the outcome of a ticket randomly when you click ‘buy,’ and it is not influenced by the player’s skill or judgment.
Are all Instant Kiwi Online prizes always available?
Yes, all prizes for Instant Kiwi Online games are continuously available at the time of purchase.
Spending limits
What is the spending limit for Instant Kiwi Online games? The maximum spending limit for Instant Kiwi Online games is $50 per week. This limit is included in the total weekly spending limit of $150 for MyLotto. You can also set lower spending limits of your choice by accessing ‘Settings > Spending Limits.’
Technical
What are the minimum system requirements for playing Instant Kiwi Online on a mobile device/PC?
To ensure the best MyLotto NZ experience, you should use the following browsers or newer versions:
Desktop browsers:
- Chrome 78
- Firefox 68
- Edge 83
- Safari 12
Mobile web (phone) browsers:
- iOS (Safari 12)
- Android (Chrome 78)
App:
- iOS 14 or later (Apple iPhone)
- Android 8.0 or later
What should I do if I encounter technical difficulties while playing an Instant Kiwi Online game?
The outcome of an Instant Kiwi Online game is randomly determined by the system when you click ‘buy.’ If you are unable to complete an Instant Kiwi Online ticket for any reason, including technical issues, the ticket will be automatically completed on your behalf. This process may take up to 45 minutes from the time of purchase. You can check the outcome of any auto-completed ticket under ‘Tickets > Completed Tickets > Instant Kiwi Online.’
If you experience any problems, please contact us at 0800 695 6886 or via email at [email protected].
Why is my Instant Kiwi Online game not displaying correctly on my mobile device?
When playing Instant Kiwi Online games on your mobile device, make sure that the ‘portrait orientation’ setting is unlocked. This will allow you to rotate your screen.
